Teamwork makes the magic happen

Nathalie excels in cross-functional leadership and is a proficient change and transformation agent. She has a strong focus on process improvement and effective project management. Additionally, she is a recognized subject matter expert in Customer Experience (CX).

Philippe has 30 years of international experience in General Management, Sales, and Marketing. He has held leadership roles at Symantec and Microsoft EMEA, and is a seasoned digital and mobile entrepreneur. Philippe is an expert in CX and EX strategy, project management, and digital leadership, with a proven track record in driving organizational change. He is also Qualtrics certified.

Louis, a senior consultant at Teresa Monroe, has 28 years of management experience. He specializes in CX program management and has held roles as an entrepreneur in Switzerland, a project manager in Abu Dhabi, and a Sales Director at Microsoft and Symantec. Louis is an expert in CX measures, international project management, and B2B strategies, and is a certified Qualtrics expert.

Stéphanie, with over 20 years in Strategy, Digital Transformation, and Experience Management, has held significant roles at Accenture, Ingenico Group, and Flowbird Payment. She co-founded Club CX and joined Teresa Monroe in 2023 to enhance customer experience strategy. Certified in Design Thinking and Sustainability Leadership, she excels in cross-functional leadership.

Florence boasts 20+ years in finance, co-founded "The Customer Excellence Award" in 2017, and managed an equity fund using client satisfaction as a criterion. She served as Director of non-financial research, recognized as a CX Champ by Forrester in 2019. Fluent in French, English, and German, she excels in CX and project management.

Romain has 10 years of experience in Management Consulting and Experience Management, having worked at Accenture and a start-up, serving clients in various industries. He joined Teresa Monroe in 2020 and has international experience in Finland, Hong Kong, and the USA. Certified in Design Thinking, he is a volunteer with Konexio & Télémaque, and excels in project management, management consulting, and CX strategy. Proficient in French and English.

Fabrice, with over 20 years of experience in customer relationship and experience management, has worked as a consultant in various sectors for 14 years and as a CRM Program Manager for 5 years. Certified in Qualtrics EX and CX, he excels in project management and is bilingual in French and English.

Vanessa Pedrini, with 2+ years in customer experience, employee engagement, marketing, and management, has developed training programs at Audemars Piguet and managed projects for Adeo and Leroy Merlin. An EHL alumna, she is Qualtrics certified, proficient in WordPress, HTML, and CSS, and joined Teresa Monroe in 2022.

Jonas has 15 years of market research and data management experience. He led a voice of the customer program at Keolis Group and excels in statistics, data visualization, and digital tools. Proficient in JavaScript, HTML, and CSS, he integrates Qualtrics XM with IT systems and is fluent in French and English.

Desirree has 25+ years of leadership in Customer Experience, Sales, and HR across startups and Fortune 500s. She led VoC at Airbnb and Net Promoter at Symantec. As a founding CXPA member and leadership coach, she excels in CX strategy, team building, and creating customer and employee feedback programs.

David is a seasoned international marketing executive with over 20 years of leadership experience in Technology and software, Industrial Manufacturing, Telecommunications, Travel, and Financial Services. He has driven strategic marketing and customer experience transformation initiatives at leading global companies, including Microsoft, Oracle, Nokia, Rockwell Automation, and Ingenico.

Andrea, with 25+ years in employee experience, has worked with top firms like Willis Towers Watson and Qualtrics. Specializing in organizational climate and HR consulting, he improves engagement and performance. A certified business coach and public speaker, Andrea fosters innovation, creativity, and diversity in global organizations.

With 25+ years of experience, Flavio is a seasoned consultant, certified coach, and certified Qualtrics expert with extensive experience in business strategy, customer experience, employee experience and leadership development.

Philippe, a seasoned Project Manager Officer, brings 15 years of expertise in market research, data, and experience management. He excelled in leading Airbnb’s customer service in France and is skilled in project management, CX strategy, and technical implementation. Philippe is now expanding his focus to employee experience and engagement.

Marine Juret has 4 years of experience in customer satisfaction and the luxury sector, working in real estate and CSE ticketing. She has been a sales advisor for French luxury perfume houses and excels in project management, proficient in Qualtrics and Zendesk. Marine is fluent in French and English.

Roman has 3+ years in customer experience, employee engagement, marketing, and management. He has worked with clients like Veolia, Ledger, and Vival, and led Qualtrics training for Videotron. Roman is skilled in CX strategy, Wordpress, PHP, JavaScript, HTML, CSS, Google Ads, and Analytics. He also has freelance web development experience.

Emmanuel Malard is a senior consumer insights, brand, and customer experience expert with nearly 20 years of experience. He has held leadership roles at Samsung Electronics and Qualtrics, advising international organizations on market research, brand measurement, and CX strategy. As Managing Partner at Sugi Research and a Brand & Research Advisor, he helps organizations place insights at the core of decision-making through a combination of human intelligence, methodological rigor, and AI-powered solutions.

Justine has 3+ years in cross-functional project management, leading Voice of Customer programs. Prior to joining Teresa Monroe, she has worked for Legrand as Qualtrics Expert. She has a strong focus on CX strategy and is a certified Qualtrics expert. Justine is proficient in French and English.

Jaime, a Customer Service Expert with over 10 years of experience, built the CX Program at Sedex and served as Customer Service Manager at Sedex and GSK. He joined Teresa Monroe in 2023, working on CX programs for ASML, Legrand, and Manutan. He's Lean 6 Sigma Green Belt Certified and a CXM finalist.

Louis Retho is a CX Designer at Teresa Monroe with strong expertise in CX implementation and technical delivery. Certified as a Qualtrics CX Solution Architect, he supports clients across multiple industries on CX strategy, project management, and technical integrations. With skills in JavaScript, HTML/CSS, and APIs, Louis contributes to building robust, data-driven customer experience solutions. Fluent in French and English, he works on international CX projects.

Corentin is a seasoned Technical Lead at Teresa Monroe, known for optimizing technological solutions and navigating complex integrations. Formerly at Qualtrics and JET, he managed EMEA customer accounts and pioneered analytics divisions. With a background in Applied Statistics and data analysis certifications, he excels in data-driven decision-making.

Aurélie is a seasoned market research expert with over 20 years of experience in research and consulting. She has held senior leadership roles as Project Director and Department Director in major market research organizations, including Atos, Ipsos, and Harris Interactive.