Without being above ground, this medium-term strategy has been associated with a pragmatic road map with short-term actions: customer satisfaction survey, identification and updating of personas and customer journey, implementation of tools, kpis, processes , rituals, benchmark…

So many topics covered effectively both by the seriousness and professionalism of the Teresa Monroe team and because now they have become a Legrand team. Our goals are theirs and this is how we can move forward with confidence and efficiency.

Teresa Monroe’s teams helped us create a unique customer experience measurement tool, tailored to Leroy Merlin’s DNA.

Thanks to this, we listen to our customers in real time on all the customer paths in a customer centric approach. An extremely professional methodological and human support.

Customer experience is in Videotron's DNA, and we make concrete efforts every day to maintain our leadership position in this area. We continuously measure the performance of our products and the satisfaction with the service provided by Videotron employees.

Competent, rigorous, agile, available, collaborative: Teresa Monroe's resources played a key role in the successful implementation of the Qualtrics platform at Videotron and acted, throughout the integration, as a business partner concerned with the quality of deliverables and the respect of deadlines.

The Teresa Monroe teams play a key role in the success of our project thanks to their proactive approach, solid technical expertise, and highly effective management. Their support and recommendations bring real added value to our program.

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Teams that are always available, capable of handling last-minute requests with responsiveness and calm. Their teaching skills, patience, and interpersonal skills make all the difference, as does their excellent mastery of the platform. A trusted partner that is as competent as it is pleasant to work with.

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What makes Teresa Monroe stand out is the combination of strong expertise and a very close working relationship with our teams. Over the past five years, this trusted partnership has helped Veolia structure its global NPS program, align business units around a common CX methodology, and elevate customer satisfaction to a strategic priority for the Group Teresa Monroe Expertise brings together best practices from many companies, they create bridges between corporate NPS leaders, serving as a source of fruitful inspiration.

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We are extremely satisfied with our collaboration with Teresa Monroe. The team demonstrates excellent expertise, highly effective project management, and a strong commitment to service, all while meeting deadlines. This high-value-added support is something we recommend without hesitation.

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Teresa Monroe’s support stands out for its clarity, responsiveness, and highly effective project management. The team consistently meets our expectations with enthusiasm and provides relevant recommendations, delivering tangible benefits for our program.

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We started this collaboration with a simple ambition : to learn. At that stage, it was not about deploying a ready-made methodology, but about stepping back and challenging the way we approached ourcustomer journeys. Throughout the POC, Teresa Monroe helped us question our practices and enrich them with leading CX approaches from the market. By combining data-driven analysis with direct customer touchpoints, we progressively built a clearer and more structured understanding of their journeys and priorities. This work enabled us to define promises that truly matter to our customers, and to identify how to scale the approach across our organization. Customer centricity is a journey, and we are moving forward with stronger foundations to turn our ambition into reality by making customer value more visible and actionable.