Fabrice has over 20 years of experience in customer relationship management and customer experience management. He has spent 14 years working in several ESN companies as a Customer Relationship Consultant for various clients across sectors such as insurance, services, banking, and transport. Additionally, Fabrice has 5 years of experience as a Program Manager for CRM and Customer Experience as an end-customer. He is certified in Qualtrics EX and CX and joined Teresa Monroe in 2021.

Fabrice excels in project management and customer relationship management. He is a certified Qualtrics CX & EX expert, and he is proficient in both French and English.