Jaime is a Customer Service Expert with over 10 years of experience. He built the CX Program at Sedex and served as Customer Service Manager at both Sedex and GSK. A former customer of Teresa Monroe, Jaime joined the company in 2023 and has since worked on various CX programs with companies such as ASML, Legrand, and Manutan.

Skills: Jaime is Lean 6 Sigma Green Belt Certified and is a finalist in the Customer Experience Magazine (CXM) Stars Top Professionals 2023. He excels in project management and is a certified Qualtrics expert. Jaime is an experienced trainer and manager, with a strong focus on enhancing customer and employee experiences to boost revenue and strengthen brand reputation.

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