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Senior Advisor

Desirree Madison-Biggs

desirree (a) teresamonroe.com

1 language

English

25+

Years of management experience

Desirree has over 25 years of leadership experience in Customer Experience, Sales, and Human Resources for startups and Fortune 500 companies. She established and led VoC programs at Airbnb for 5.5 years and created and led the Net Promoter practice at Symantec Corp., USA for 10 years. Desirree served as Director of B2B Sales & Account Management for Netcom Online Communications & Excite@Home for 8 years and held various roles within Human Resources at Xerox Corp for 5 years. Additionally, she is the Chair Emeritus and a founding member of the Customer Experience Professionals Association (CXPA), Director at the Customer Institute, and a Leadership Coach.

Desirree excels in CX strategy and program creation, building and managing voice of customer systems, and developing high-performing teams. She is skilled in cross-functional team leadership, change management with a focus on communication, and creating and leading customer empathy and employee listening programs. Desirree also provides leadership coaching and creates sustainable and ROI-based closed-loop feedback programs.

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Vanessa Pedrini

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Roman Grau

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Stéphanie Gandon

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Florence Lagrange

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Hawai

United States

Our consultants in Hawai serve as a hub for innovation and relaxation, embodying the spirit of Aloha. Nestled in a paradise of natural beauty, this location allows us to fuse creativity with tranquility, fostering a unique working environment that stands out in the heart of the Pacific.

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Milano

Italy

In the fashion and design capital of the world, our Milano-based consultants blend style with strategy. Here, we channel the city's vibrant energy and forward-thinking ethos into our innovative solutions, ensuring that we remain at the forefront of business transformation.

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Amsterdam

Netherlands

Situated in one of Europe’s most dynamic cities, our Amsterdam consultants thrive on the city's progressive culture and rich history. This location is a beacon of creativity and entrepreneurship, allowing us to tap into a diverse and talented workforce to drive exceptional results.

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Geneve

Switzerland

In the heart of Geneva’s international business hub, our consultants are strategically placed to cater to a global clientele. Surrounded by world-renowned organisations, this location is ideal for fostering significant connections and delivering services with an uncompromising commitment to excellence.

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