Louis has 28 years of experience in multiple management roles. He is a senior consultant at Teresa Monroe, specializing in CX program management. Louis has also been an entrepreneur in Switzerland, managing retail stores, and a project manager at Technip in Abu Dhabi. He served as Sales Director for the OEM division at Microsoft in Paris and EMEA, and as Sales Director at Symantec in Switzerland.

Louis excels in the design and deployment of CX measures and international project management. He is a certified Qualtrics expert with a strong focus on B2B expertise. Louis is proficient in conducting action plan workshops and driving the cultural transformation of organizations.