A customer journey mapping is a visual representation of every experience your customers have with you. It tells the story of a customer’s experience with your brand, from the initial engagement to hopefully a long-term relationship.
Smaply is a journey mapping tool for small and large enterprises that want to improve their customer experience and scale service design in their organization.
Teresa Monroe’s partnership with Smaply will allow you to build a customer-centric journey for any team. This new vision will enable you to gain a competitive advantage by understanding customer expectations of your business.
This new vision of your customer journey will be enriched with the creation of persona as well as Stakeholder maps.