Experiences drive relationships and relationships drive business outcomes. We help organizations bring their employee and customer experiences into an “emotional state” with innovative and creative solutions that are rooted in the reality of your business.
We know that this journey is no easy task. We’ve been in your shoes and know the challenges you face.
Together we will define your future people experiences.
Ready to Question
We will question you again and again to understand your culture, vision, mission, challenges and goals. From this discussion will come the real challenges, the ones we will work on together.
Ready to Create
To meet your company's unique challenges, we will work with you to design a program that will create value for your employees and customers and improve your company's performance.
Ready to Achieve
Because gathering insights is only valuable if actions are taken, we will do our utmost to ensure that this program will foster the right changes and the right behaviors
Project management services
You’ve got a plan to improve for the better your people experiences, so, what’s next? We help you design, measure, analyze and most importantly take action to achieve your goals while onboarding and engaging all your organization.
Ready to Measure
We will map your customers/employees’ journey to establish the who, what, where, when and how of the critical interactions they have with your company. We will then define the best way to listen and measure the voice of your people.
Ready to Engage
People experiences are everyone’s business to successfully create the change. We will build the governance and the communication to sustain your vision, promise and objectives.
Ready to Take Action
Providing structure and consistency to how customer feedback is translated into action will bring the whole organisation closer to the people resulting in better outcomes for the business. We are here to build a close loop process tailored to your organization
Project management services
We provide you technical and functional support to successfully implement your program from end-to-end. We are a referenced partner with Qualtrics, SAP and Smaply.
Ready to Listen
Valuable insights come with great data quality... We will connect your data sources with the XM platform, ensuring all data privacy and security rules are respected along with your brand guidelines.
Ready to Collect
It is important to gather the right information at the right time from the right audience with the right method. We will build the architecture base
Ready to Analyze
Once insights are coming in, it is essential to distribute instantly the data to your internal stakeholders. We will build dashboards displaying scores, verbatim, trends, analysis…
Nathalie Vaillant and the Teresa Monroe team are highly professional, fun to work with and hard working – once you engage you will find solid results down the road. Teresa Monroe is supporting UTC Carrier on it’s Customer Experience global program, both on Strategy and Implementation.
Customer Experience @ UTC Carrier
La méthodologie et les outils développés par Teresa Monroe comblent réellement une lacune dans l’approche de diligence raisonnable des sociétés de capital-risque. C’est un vrai plus pour la société de capital-risque et l’entreprise elle-même…
Remy de Tonnac
Partenaire @ ETF Partners