• 66% of customers who switch brands do so because of poor customer experience

  • 86% of customers will pay more for a better customer experience

  • Promoters are 81% more likely to repurchase compared with 16%for  detractors

  • 91% of CEOs believe customer centricity is essential to driving business growth….30% of US brands rate their brands as truly customer centric

  • 70% of engaged employees indicate a good understanding of how to meet customer needs wile only 17% of non-engaged employees can say the same thing

  • More than 50% of organizations say corporate culture influences productivity, creativity, profitability, firm value and growth rates

  • 89% of employers think pay is the #1 driver of employee attrition but less than 12% of employees cite pay as th reason  for leaving

  • Companies with highly engaged workers grew revenues 2,5x as much as those with low level of engagement