“In kindergarten, teachers develop a growth plan for each student. At the end of each six-week period, they have a short meeting with each student to discuss progress. They also ask their charges some nonacademic questions: How are things going at home? Who are their best friends at school? Do they like school? Is there anything they want the teacher to know?

This personal mentorship dynamic changes between the kindergarten desk and the cubicle.”

Our insight : Often unhappy employees results in unhappy customers.