” Because ‘Can I speak to a supervisor?’ is a phrase you never want to hear.

If you’re a small-business owner, you’re probably familiar with the frustration that comes with requests for managerial assistance from your sales team. Whether it’s an irate customer who wants to vent or a vendor looking for a discount, conversations like that are always tough. What’s more, they seem to happen at the worst possible time, diverting your focus and time away from other executive-level priorities.”

Our insight : How Customer and Employee Experience become more intertwined every day….