Why is Customer Experience so important?

  • 66% of customers who switch brands do so because of poor customer experience.

  • 86% of customers will pay more for a better customer experience.

  • Promoters are 81% more likely to repurchase compared with 16%for  detractors.

  • 91% of CEOs believe customer centricity is essential to driving business growth….30% of US brands rate their brands as truly customer centric

Why you should choose Teresa Monroe ?

Customer experience (CX) has  become a major priority for businesses, that is why Teresa Monroe gives great focus to CX by:

  • Assessing, recommending and coaching
  • Providing Program Management (creating quality programs, measuring and analyzing in addition to executing)
  • Providing implementation services

Still not convinced ?

Watch our short video above in which Stephanie Gandon, Director, Customer Experience & CRM at Ingenico Group, gives her testimonial about why Ingenico chose Teresa Monroe for CX !