We strongly believe that People are the heart and beat of any company.
To deliver great customer experiences you need to invest in your employees. At Teresa Monroe we believe that business performance lies with humans, we think that a positive brand culture enable a positive people experience. Of course it’s not always easy to build that people-centred brand culture! At Teresa Monroe we help our customers creating a framework of tangible things to enable employees to keep the promises your brand makes to customers.
Founder - Partner
27 years experience in multinational companies, 15 years as a CX Leader at Symantec Corp.
Speaker at various CX conferences. NPS Certified. Volunteer activist. Founded TM in 2015
Managing - Partner
29-year experience in senior leadership roles at Microsoft EMEA and Symantec, including starting the CX practice at Symantec Corp.
Serial digital and mobile entrepreneur, board member and speaker
XM advisor and UK lead
25 years of experience in operations, sales, customer service, marketing, management and sustainability. <18 years with Microsoft in various strategic sales and marketing roles in the UK, EMEA and South Africa.
Experience Designer & Head of Switzerland and Italy
15 years of international experience at Symantec and Microsoft in senior positions and at Technip FMC in project management. <9 years as a company manager in Switzerland.
More than 20 years of experience in the financial industry, linking investment and XM.
In 2017 founded "Le prix Excellence Client" to reward the best companies in terms of customer experience.
20 years as a fund manager.
20 years of experience in strategy, transformation and experience management. 15 years in consulting companies, mainly with ACCENTURE then Digital Transformation & Customer Experience Director, at INGENICO group.
Co-founder of Club CX and speaker
Teresa Monroe in numbers
CX/EX programs supported since the beginning
Customers supported in 2020