The Power of Sharing

Our partners offer an unmatched blend of senior executive experience in large multinational organizations.
Because of this unique hands-on expertise, we are bringing a refreshing, no non-sense approach to CX and EX. We are squarely focused on driving Results and Actions for you, not just delivering slideware!

Nathalie Vaillant

Founder - Partner

27 years experience in multinational companies,
15 years as a CX Leader at Symantec Corp.

Speaker at various CX conferences.
NPS Certified. Volunteer activist
Founded TM in 2015


Philippe Dumont

Managing Partner

29-year experience in senior leadership roles at Microsoft EMEA and Symantec, including starting the CX practice at Symantec Corp.

Serial digital and mobile entrepreneur, board member and speaker


Sandrine Wray-Decotenie


17-year multinational experience in B2B2C services.
Driving revenue with cost effectiveness.

Leveraging lean principles, product / prices, EX and CX enhancement. CSR strong believer and entrepreneur


Mary-Anne King

eXperience Designer and Head of UK

25 year experience in sales & marketing, customer experience, sustainability, business strategy and operations. Consults and coaches businesses on business model transformation and growth strategy.

An avid story-teller and enjoys sharing experiences, knowledge and processes to help customers think differently and create compelling business plans.


Louis Appia

eXperience Designer and Head of Switzerland and Italy

15 years of international experience at Symantec and Microsoft in positions of responsibility and at Technip FMC in project management.
Company manager for 9 years in Switzerland. Promoter of an EX approach for the optimization of resources and change management.

Talk to a TM Experience Designer close to you!