Listen to your customers
By 2020, companies plan to compete primarily on customer experience rather than price! It has become a priority to set up customer listening posts and programs in order to better understand what they are buying versus what you are selling, the effort it takes to buy your products/services, the adequation between their expectations and your offerings and the connection to their emotional journey.
Many tools are available: surveys (relational , transactional … ) ,
on-site visits, call center conversations , emails, blogs, social media …
we propose to guide and assist you during the entire process, from planning to the implementation.