We are a consulting company specialized in Experience Management
At Teresa Monroe, we specialize in providing comprehensive Experience Management solutions to help our customers optimize their businesses. Our team of experienced consultants works closely with you to understand your unique challenges and develop tailored strategies that drive growth and customer satisfaction.
we have teammates, not clients
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partner
Through our partnership, we are dedicated to delivering exceptional value to our clients, empowering them to create best-in-class experience management programs and tap into extensive CX expertise with NPSx tools & technology.
So What is experience design?
it's both
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Our values
Seek learning
We continuously pursue knowledge, staying updated with the latest industry trends and methodologies to drive informed and effective strategies.
Push challenges
We embrace challenges head-on, turning obstacles into opportunities for innovation and growth through a relentless pursuit of excellence.
Imprint growth
We are committed to fostering an environment that encourages personal and professional development, ensuring lasting and meaningful progress.
team care
We prioritize the well-being and development of our team, creating a supportive work environment that promotes productivity and job satisfaction.
Our Process is always about
people
Introduction
1
We always strive to make a memorable first impression. Contact our team directly via phone or email, and we'll start the conversion either in person or remotely – whichever is best for you.
Discussion
2
Through meetings, workshops, and some good old email back-and-forth we'll discuss how Teresa Monroe can best assist your organization.
Details
3
With some initial discussions done, we're solidifying the details. Because as we all know, any long-lasting relationship requires a solid foundation.
Partnership
4
Let's get to work! As this point we're already well familiar with each other and the work can commence.
We’re a team of EXPERIENCED MANAGERS who care about what you care about
At Teresa Monroe, we understand the importance of caring about what matters to our clients. That's why we make it our priority to deliver exceptional service and results.
Meet the team
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Teresa Monroe’s teams helped us create a unique customer experience measurement tool, tailored to Leroy Merlin’s DNA.
Thanks to this, we listen to our customers in real time on all the customer paths in a customer centric approach. An extremely professional methodological and human support.
Edouard Delemme
Project Manager for studies and foresight
Without being above ground, this medium-term strategy has been associated with a pragmatic road map with short-term actions: customer satisfaction survey, identification and updating of personas and customer journey, implementation of tools, kpis, processes , rituals, benchmark…
So many topics covered effectively both by the seriousness and professionalism of the Teresa Monroe team and because now they have become a Legrand team. Our goals are theirs and this is how we can move forward with confidence and efficiency.
Jérôme Boissou
CX Program Project Leader
Customer experience is in Videotron's DNA, and we make concrete efforts every day to maintain our leadership position in this area. We continuously measure the performance of our products and the satisfaction with the service provided by Videotron employees.
Competent, rigorous, agile, available, collaborative: Teresa Monroe's resources played a key role in the successful implementation of the Qualtrics platform at Videotron and acted, throughout the integration, as a business partner concerned with the quality of deliverables and the respect of deadlines.
Sonia Vincent
Senior Analyst, Market Research & Strategic Analysis
Common Questions About how we work
Experience management can cause many questions, and we've got answers to all of them.
How can I start working with Teresa Monroe?
Reach out to us through our contact form on the contact us page. We will schedule a consultation to understand your needs and craft a customized strategy to enhance your employee and customer experiences.
Where are Teresa Monroe’s offices located?
We have a global presence, allowing us to offer personalized services to our clients no matter where they are located.
Why is employee experience important for customer satisfaction?
Happy employees are more likely to provide excellent customer service. A positive work environment boosts employee morale and productivity, which translates into superior customer interactions and satisfaction.
How does Teresa Monroe improve employee experience?
We create tailored strategies to enhance employee engagement by fostering a positive work environment, providing growth opportunities, and deploying tools to measure satisfaction. This combination leads to motivated employees who deliver exceptional customer service.
What services does Teresa Monroe offer?
Teresa Monroe specializes in Experience Management, focusing on both employee and customer experiences. Our services range from consulting on employee engagement practices to implementing advanced tools for customer feedback like Qualtrics and Zendesk.
Ready When You Are - Let's Work Together!
Discover Your Potential With Us Today.
