● Cultural assessment
● CX assessment, vision
● EX assessment, vision
● Governance, R&R
● Communication
● Change management
● Definition of KPIs
● Senior leadership support
We are an innovative consulting company specialized in CX (Customer Experience), EX (Employee Experience) and Cultural Transformation
We come with unique operational experience in customer-centric roles at the executive level
We provide expert practitioner support in building the appropriate CX, EX and transformation programs along with the optimal communication to ensure a successful outcome for your business
We deliver actionable and relevant insights to drive effective actions AND change processes, behaviors and ultimately experiences
Strategic Consulting
Program Management
● Journey mapping
● Workshops, focus groups
● CX, EX roadmap
● Blueprint design
● Close the loop process
● Action planning
● Engagement of champion network
Implementation Services
● Platform architecture
● Integration
● Security, data privacy
● GDPR compliance
● Design, build and deploy (surveys, dashboards, alerts...)
● Analytics and reports
Implementation Services
Click below to see what we can deliver...